Refund Policy

At Crowded Coffee, we want you to love every cup. If something isn't right with your order, we're here to help.

Damaged, Incorrect or Defective Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging where applicable

Once we have reviewed your claim, we may offer:

• A replacement product;
• Store credit; or
• A full refund to your original payment method.

Change of Mind

Because coffee is a perishable food product, we cannot accept returns or provide refunds for products that have been opened or used unless they are defective or incorrect.

If your order has not yet been dispatched, you may cancel it for a full refund.

Processing Refunds

Approved refunds will be processed within 5–10 business days, depending on your payment provider.

Shipping Policy

We currently deliver throughout South Africa.

Orders are typically processed within 1–3 business days after payment has been received.

Delivery times vary depending on your location but generally range from 2–5 business days.

Once your order has been shipped, you will receive tracking information where available.

While we work with trusted courier partners, delivery times are estimates and may occasionally be affected by circumstances beyond our control.

Please ensure that your delivery address is accurate when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect address information.

Cancellation Policy

Orders may be cancelled free of charge before they have been packed and dispatched.

Once an order has been shipped, it can no longer be cancelled.

If you need to cancel an order, please contact us as soon as possible, quoting your order number.

If your order has already been dispatched, please refer to our Refund Policy.

Terms of Service

By placing an order with Crowded Coffee, you agree to these Terms of Service.

Products

We strive to ensure that product descriptions, images, and pricing are accurate. However, occasional errors may occur, and we reserve the right to correct them without prior notice.

Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Payments

Payments are processed securely through our authorised payment providers. We do not store your payment card details.

Availability

All products are subject to availability. If an item becomes unavailable after your order has been placed, we will contact you to arrange a replacement or refund.

Intellectual Property

All content on this website, including our logo, branding, photographs, and written content, remains the property of Crowded Coffee and may not be copied or reproduced without permission.

Limitation of Liability

To the fullest extent permitted by law, Crowded Coffee shall not be liable for indirect or consequential losses arising from the use of our products or website.

These Terms are governed by the laws of South Africa.

Privacy Policy

Crowded Coffee respects your privacy.

When you place an order or contact us, we collect personal information such as your name, email address, telephone number, billing address, and delivery address.

We use this information solely to:

• Process and fulfil your orders;
• Communicate with you about your purchase;
• Provide customer support;
• Improve our products and services.

We do not sell or rent your personal information to third parties.

Your payment information is processed securely through our payment providers and is never stored by us.

Our website may use cookies to improve your browsing experience and analyse website traffic.

If you have any questions about how we handle your personal information, please contact us.