Refund policy
At Crowded Coffee, we want you to love every cup. If something isn't right with your order, we're here to help.
Damaged, Incorrect or Defective Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order by emailing us.
- Your order number
- A description of the issue
- Photos of the product and packaging where applicable
Once we have reviewed your claim, we may offer:
- A replacement product;
- Store credit; or
- A full refund to your original payment method.
Change of Mind
Because coffee is a perishable food product, we cannot accept returns or provide refunds for products that have been opened or used unless they are defective or incorrect.
If your order has not yet been dispatched, you may cancel it for a full refund.
Processing Refunds
Approved refunds will be processed within 5–10 business days, depending on your payment provider.